You acknowledge and agree with the following:
DISCLOSURE FROM NONLAWYER
Franchesca Kerr, told me that she is a nonlawyer and may not give legal advice, cannot tell me what my rights or remedies are, cannot tell me how to testify in court, and cannot represent me in court.
Rule 10-2.1(b) of the Rules Regulating The Florida Bar defines a paralegal as a person who works under the supervision of a member of The Florida Bar and who performs specifically delegated substantive legal work for which a member of The Florida Bar is responsible. Only persons who meet the definition may call themselves paralegals. Franchesca Kerr, informed me that she is not a paralegal and cannot call herself a paralegal.
Franchesca Kerr, told me that she may only type the factual information provided by me in writing into the blanks on the form. Franchesca Kerr, may not help me fill in the form and may not complete the form for me. If using a form approved by the Supreme Court of Florida, Franchesca Kerr, may ask me factual questions to fill in the blanks on the form and may also tell me how to file the form.
I can read English.
Business Information: Legal Document Services of Central Florida
7091 Grand National Drive, Suite 106
Orlando, Florida 32819
Telephone Number: 407-751-4475
Policies:
Turnaround Time
In general, we will send your completed documents within 7-10 days from the time you provide the facts and information necessary to complete the documents. We frequently are able to send your documents to you in less than 7-10 days. However, we do not guarantee a faster turnaround time, unless you submit payment for Rush Delivery, and we agree to it. If you have requested document preparation assistance for an Answer or other time sensitive documents, we will make every effort to accommodate your deadline. We try, but cannot guarantee, to complete Answers and return them to you within three calendar days.
Questionnaires
For documents other than those for family law, we intake your information through a questionnaire. We send you the questionnaire after you submit payment. Please answer all items on the questionnaire as completely as you can. If an item does not apply to you or your situation enter N/A. Returned questionnaires that are handwritten may be sent back to you with a request that you type it; or may entail additional charges over and above our flat fee.
Revisions/Corrections
It is your responsibility to proofread, check facts, make sure the documents are correct, etc. If you find errors, please contact us as soon as possible, and we will make corrections and resend at no additional charge. There is no charge for minor revisions; it is our discretion what revisions we consider “minor”. We request that you proofread your documents as soon as you can. We cannot guarantee that even minor revisions will be made at no charge, if you wait more than 30 days to request them. Revisions requested more than 30 days after you have received your documents are subject to additional charges. Please proofread your documents thoroughly. We do our best to prepare error free or as close to error free documents as possible. However, we do make mistakes, and software is not perfect. Please try to find all errors at one time, and request corrections only once. This site, the site owners, or legal document preparers working through this site shall not be held responsible for any mistake, error, or omission in preparing these documents.
Document Storage
As far as we know, we are under no obligation to store your documents. As a courtesy, we generally retain your documents for 30 days, but do not guarantee that we will do so. We may store them for 30 days as a courtesy in the event that you request minor revisions or corrections, as 30 days is our time period to request those. If you request minor revisions or corrections on documents that we prepared more than 30 days prior to your request, we may still make those revisions or corrections, but you are required to send the documents to us in a format that we can revise, such as a .doc file, .docx file, or .rtf file. We cannot correct or revise pdf documents.
Payments
First time payments for all document preparation services are to be paid in advance. If you need another way to pay, such as money order, or Western Union, please let us know in advance, so that we can accommodate you. Established customers may pay after work is completed and will be billed when the documents are ready to be sent. In that instance, we will advise you of the cost of your documents according to time logged, and then send you a request for payment.Payment is due immediately upon receipt of the invoice. Documents will not be sent until payment has been made. In some instances, at our sole discretion, we will allow our valued customers to pay after they have received their documents.
By submitting payment to Legal Document Services of Central Florida you claim and confirm that you are authorized to use the credit or debit card you pay with. Your claim of unauthorized use made by you to your bank for services we provide is fraud on your part. If you have a dispute with us, it is your obligation to let us know of your dispute so that we can resolve it. NOT to dispute your payment as unauthorized. The service we provide are custom documents for you and your situation.
Commitment Fee
A $35.00 fee shall be applied to you if you are more than 20 minutes late to a scheduled appointment, whether virtual or in person, or if you fail to show for a scheduled appointment, whether virtual or in-person, without providing 24-hour notice.
Bounced Check
If your check is returned for insufficient funds, we will charge you $25.00 plus any fee charged to us by our bank. Future payments will only be accepted by cash or certified funds.
Refunds
All payments are final. Refunds will be issued at our sole discretion. We will work with you to resolve disputes as quickly and amicably as possible. We may issue a refund if no document preparation work has begun; but we are not obligated to do so. We consider that document preparation work has begun when we have collected information from you verbally; and/or we have sent you a form or questionnaire to collect your information. We may, in our sole discretion, issue a full or partial refund even though your document preparation work has begun. Issuance of a partial refund or full refund is not to be considered an admission that we made errors in preparing your documents. Issuance of any refund is our attempt to defuse a potential dispute. Refunds may be sent via paper check through U.S. Mail. If you inadvertently overpaid, we will refund the difference so that you pay the correct amount. Our system does not allow us to issue refunds until the following day.
Agreement
First Time Customers – We may answer questions before you decide to use our services, however, our obligation to you officially begins when you make payment. If before making payment, your inquiries whether by phone or email, require us to spend undue time with you — we will direct you to make payment immediately. And we also may advise you that we must charge you for future phone calls and email correspondence.
Privacy
We do not keep customer data. Payments are made through a third party, we never have access to your credit card information. This site is directed towards adults, and we will not knowingly contact anyone under age 18, even if that person requested services. We do not share consumers’ contact information or personal information with any third parties.
Disclaimer
Legal Document Services of Central Florida is not a law firm, and is not acting as your attorney. This informational and legal document service is not a substitute for the advice of an attorney. We cannot provide legal advice and can only provide self-help services at your specific direction. We are not permitted to engage in the practice of law. We are prohibited from providing any kind of advice, explanation, opinion, or recommendation to a consumer about possible legal rights, remedies, defenses, options, selection of forms or strategies. We do not predict outcomes and have no responsibility to know whether your documents are legally sufficient or not. This site is not intended to create an attorney-client relationship, and by using this site or our document preparation services, no attorney-client relationship will be created between us. Instead, you are representing yourself in any legal matter you undertake. As part of our document service we include a review of your answers for completeness, spelling and grammar, as well as internal consistency of names, addresses and the like. Although we review your documents for typographical errors and proofread your documents prior to delivery you are ultimately responsible for correcting any and all errors in your documents. As a matter of policy we will make corrections and minor revisions at no additional charge. At no time do we review your answers for legal sufficiency, draw legal conclusions, provide legal advice or apply the law to the facts of your particular situation. This site and its services are not a substitute for the advice of an attorney.
If you need legal advice for your specific problem, or if your specific problem is complex, you should consult a licensed attorney in your area. We are not responsible for any loss, injury, claim, liability, or damage related to your use of this site or any site linked to this site, whether from errors or omissions in the content of our site or any other linked sites, from the site being down or from any other use of the site. In short, your use of the site is at your own risk.
Court filing fees are never included in our document preparation fees. Court filing fees are separate and to be paid directly to the clerk of court when you file.